Get help saving, organizing and finding your links in BookmarkLane.
Start with the user guide
Follow the steps for your device, including browser imports, folders and tags, iCloud, backups and recovery.
- iPhone and iPad guide: saving from the Share sheet, using collections and importing a browser export.
- Mac guide: connecting browsers, Quick Find, Quick Save, menu-bar access and keyboard shortcuts.
BookmarkLane requires iOS or iPadOS 26 or later, or macOS 26 or later on an Apple Silicon Mac.
Common questions
Do I need iCloud to use BookmarkLane?
No. Your library is saved on the device, and you can save and organize links offline. Opening websites and fetching page details need a connection. iCloud sync is optional and requires Pro. Compare Free and Pro.
Why are my bookmarks missing on another device?
Check that both devices use the intended iCloud account. Open Settings → iCloud in BookmarkLane on each device, review the merge confirmation when enabling sync, and keep both apps open for the first transfer. Check the status and Last checked, then use Sync Now to retry.
Smart Lists and unsaved Link Inbox drafts stay on the device where you created them. Save Inbox drafts to the library before expecting those bookmarks to sync.
Can BookmarkLane change my browser bookmarks?
Browser imports and connections read bookmarks into BookmarkLane. Editing, organizing or deleting the saved copy does not edit the browser's original bookmark files. On iPhone and iPad, import an HTML bookmarks file exported by your browser; the app cannot directly read another browser app's private storage.
Why does my library look empty?
Clear the search field and open All Bookmarks. Check whether a folder is collapsed, a Smart List has restrictive rules, or the bookmark is in Trash. Search inside Favorites, Recently Added, a Smart List or Trash stays within that collection.
A link saved from the Share sheet has not appeared. What should I do?
Open or return to BookmarkLane so the main app can process the queued save. If a shared-import notice reports a failure, use its Retry action. Make sure the source app shared an ordinary HTTP or HTTPS website link.
Why are website icons or page previews missing?
Website icons are off by default. Enable Settings → General → Show website icons, then open a bookmark from BookmarkLane to request that site's icon. Searching and scrolling do not download icons.
Page previews are requested separately with Fetch Page Details. Some sites do not provide supported icons or metadata. You can still use the saved bookmark.
How do I protect or recover my library?
Use Settings → Backup → Back Up Library… to save a BookmarkLane JSON backup. An HTML export is a portable link list and does not preserve all library details. Save important Inbox drafts into the library before backing up.
Check Trash for a removed bookmark before considering a restore. Before replacing the library from a backup, back up the current library, turn off sync and review the restore preview. Permanent deletion and Reset Library cannot be undone without a suitable backup.
I closed the Mac window. Is BookmarkLane still running?
Closing the library window leaves the app running for menu-bar access and global shortcuts. Choose Quit BookmarkLane (⌘Q) to stop it. In Menu Bar Only mode, use its menu-bar icon to reopen the library.
Contact support
If the guide does not resolve the issue, email Dimosthenis Nikolis at [email protected]. Include your device, operating system, BookmarkLane version, the steps you took and what you expected to happen. A screenshot of an error can help; hide private links, notes and account details first.
Please do not send passwords, Apple account credentials or your full library backup unless a specific, appropriate way to share it has been agreed.
For information about data and deletion requests, read the Privacy Policy. For the app licence, subscriptions, cancellation and refunds, see Terms of Use.